Apiphani Privacy Policy

Last Updated: December 2, 2024

Apiphani Inc. (“Apiphani” or “we” or “us” or “our”) respects your privacy and is committed to protecting your privacy and ensuring the security of your personal and business data through our compliance with this policy. This Privacy Policy outlines how we collect, access, use, store, and protect your information when you use our cloud-based Managed Service Provider (MSP) services. By using our services, you consent to the practices described in this policy.

Information We Collect and How We Collect It

We collect the following types of information:
a. Personal Information:

• Account Information: When you sign up for our services, we collect personal information, such as your name, email address, phone number, billing information, and company details.
• Communication Information: We may collect information you provide when contacting us through support requests, emails, or other communication channels.

b. Usage Data:

• Service Usage: We collect information on how you interact with our services, including log data, service configuration, network activity, and usage patterns.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to analyze trends, track users’ movements around our site, and gather demographic information.

c. Business Data:

• Customer Data: In providing cloud-based services, we may store or process your business data, including documents, files, and system configurations, as necessary to provide the service.

How We Use Your Information

We use your information for the following purposes:

• Providing Services: To set up and deliver cloud services, including monitoring, maintenance, security management, and troubleshooting.
• Customer Support: To respond to inquiries, offer technical support, and resolve issues.
• Billing and Account Management: To process payments, manage subscriptions, and maintain your account.
• Improvement of Services: To enhance our services, fix bugs, and improve overall service performance.
• Marketing Communications: If you have opted-in, we may send you promotional information about updates, new services, or special offers. You can opt-out at any time.

Data Retention

We retain your data for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed for these purposes, we will take reasonable steps to securely delete or anonymize it.

Data Sharing and Disclosure

We do not sell, rent, or lease your personal or business data to third parties. We may share your data in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors or service providers who assist us in delivering services, such as cloud infrastructure providers, payment processors, and data storage services. These providers are required to handle your data securely and only as necessary to provide their services.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if necessary to protect the rights, property, or safety of Apiphani, our clients, or others.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, accidental disclosure, alteration, and destruction. These measures include encryption, firewalls, secure access controls, and regular security audits.
However, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. We are not responsible for circumvention of any privacy settings or security measures

Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal data we hold about you and request corrections if the data is inaccurate or incomplete.
• Data Deletion: You may request that we delete your personal or business data, subject to certain legal or contractual restrictions.
• Opt-out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the emails or contacting us directly.

If you have any concerns or requests regarding your data, please contact us at support@apiphani.io or (833) 695-0811.

Third-Party Links

Our services may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party services before providing them with your personal data.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe we might have any information from or about a child under 16, please contact us at the e-mail address provided to you below.

International Transfers

As a cloud-based MSP, we may transfer your data across borders. If you are located outside of the country where we provide services, your data may be transferred to servers in other jurisdictions. By using our services, you consent to the transfer of your data to locations outside of your country, where data protection laws may differ.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Apiphani Inc.

53 State Street,

Suite 505

Boston MA, 02109
Email: support@apiphani.io
Phone: (833) 695-0811.

This Privacy Policy is intended to comply with relevant data protection regulations, including the GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and others that may apply. Please consult a legal professional to ensure compliance with specific laws applicable to your jurisdiction.